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Digital Experience Studio

  • Experience Program
    • Website Project Process
    • Working with a Vendor
    • Glossary
    • Taxonomy Data Dictionary
  • |
  • Experience Design
    • Website Strategy
    • Website Structure
    • Information Architecture and Navigation
    • User-Centered Design Conventions
    • Common UX Issues
    • Enterprise Design System
    • Content Planning
    • Creating Accessible Content
    • Taxonomy and Filters
  • |
  • Website Technology
    • Web Standards
    • Search Engine Optimization
    • Cascade CMS
    • Sitecore CMS
    • Content Hub Basics
    • Content Hub DAM
    • Content Hub Operations

    SitecoreAI

    Sitecore user login
  • |
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    • Meta Ad Pixel
    • Social Media and Web Integration
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    • Google Analytics (GA4)
    • Testing
    • Data Visualization

    Google Analytics

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  • News and Events
    • News and Updates
    • Events and Trainings

University Communications and Marketing

Digital Experience Studio > Social Media > Sprinklr >

Getting Started

Getting Started

Learn the basics of how data flows into Sprinklr and how user and account permissions are granted. Get step-by-step instructions for connecting social media channel accounts. Learn the basics of Sprinklr navigation, how to create and use dashboards and how to use Universal Search. 

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How MSU Structures Sprinklr Data

Organization, Navigation and Search

Review how data flows into Sprinklr, how to navigate the system and how to use Universal Search.

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A drone photo taken from above Beaumont Tower. A crisscross of sidewalks can be seen among the bright green grass and trees.

User Groups

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Account Groups

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Tier Tags

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Access and Roles

Users with a Sprinklr seat access the system through the MSU login portal. Assigned roles determine a user's system permissions.

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Padlock surrounded by keyboard keys

Connecting Accounts

Individual social media accounts must be connected to Sprinklr before content can be managed.

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Add Channel Workflow

When adding a new channel after initial onboarding, update existing engagement dashboards. 

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Dashboards

Dashboards make up the foundational views for many features in Sprinklr. Learn how to navigate and use dashboards.

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Screenshot of three columns on a Sprinklr dashboard showing incoming social media messages.